Privacy Policy

Last updated: August 15, 2023

1. Introduction

PnirateSwap VPN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual private network service, website, and mobile application (collectively, the "Service").

We are based in the Netherlands and operate under Dutch and European Union privacy laws, including the General Data Protection Regulation (GDPR), which provide some of the strongest privacy protections in the world.

By accessing or using our Service, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect several types of information from and about users of our Service, including:

  • Account information: Email address and payment information (processed by our third-party payment processors)
  • Customer service information: When you contact our support team, we may retain correspondence records
  • Device information: Device type, operating system, and app version for troubleshooting purposes

Our No-Logs Policy:

We do NOT collect, store, or log any of the following information:

  • Browsing history, websites visited, or content accessed
  • Traffic destinations or metadata
  • DNS queries
  • IP addresses (your original IP or the IPs you connect to)
  • Connection timestamps or session duration
  • Bandwidth usage linked to an identifiable user

This no-logs policy has been independently audited and verified by cybersecurity experts.

2.2 Anonymous Aggregate Data

We may collect anonymized, aggregated data for the purposes of improving our Service, including:

  • Server load statistics: To optimize server performance and reliability
  • Crash reports: Anonymous app crash information
  • Connection success rates: Aggregate, non-identifiable data on connection success/failure
  • Feature usage: Anonymous statistics on which features are most used

This data cannot be linked to individual users and is only used to improve the quality and performance of our Service.

3. How We Collect Information

3.1 Direct Collection

We collect information directly from you when you:

  • Register for an account
  • Subscribe to our service
  • Contact our customer support
  • Participate in user surveys
  • Sign up for our newsletter

3.2 Automatic Collection

As you interact with our Service, we may use automatic data collection technologies to collect certain technical information, such as:

  • Device type and operating system
  • App version information
  • Anonymous app performance data

This information is used solely for technical purposes like troubleshooting, improving app performance, and detecting potential security issues.

3.3 Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see the Cookies section below.

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 To Provide and Maintain the Service

  • Establishing and maintaining your account
  • Processing payments and subscriptions
  • Providing customer support
  • Improving and optimizing the Service
  • Troubleshooting technical issues

4.2 To Communicate With You

  • Responding to your inquiries and support requests
  • Sending service-related announcements
  • Providing information about new features or service changes
  • Marketing communications (only with explicit consent)

4.3 For Security and Legal Purposes

  • Protecting against fraudulent, unauthorized, or illegal activity
  • Enforcing our Terms of Service
  • Complying with legal obligations

Due to our minimal data collection practices and no-logs policy, our ability to comply with data requests from authorities is inherently limited. We cannot provide information we do not have.

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share limited information with third-party service providers that perform services on our behalf, such as:

  • Payment processors: To process subscription fees
  • Customer support platforms: To help resolve support tickets
  • Email service providers: To send service-related emails

These service providers are permitted to use the information only for the purposes of performing services on our behalf and are required to maintain confidentiality and security of the data.

5.2 Business Transfers

If PnirateSwap VPN is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding that information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). However, due to our minimal data collection and no-logs policy, we have very limited information that could be provided in response to such requests.

Our Approach to Legal Requests:

When we receive legal requests, we carefully assess them to ensure they comply with applicable law and our privacy commitments. We will:

  • Scrutinize all legal requests for formal and procedural validity
  • Narrow overly broad requests where possible
  • Notify users of requests for their data when legally permitted
  • Challenge requests that appear to be unlawful or inappropriate
  • Only provide information that we are legally obligated to disclose

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure.

6.1 Security Measures

Our security measures include:

  • AES-256 encryption for all VPN connections
  • Perfect forward secrecy to ensure past sessions cannot be compromised
  • RAM-only servers that leave no data on disks
  • Regular independent security audits
  • Secure payment processing through trusted partners

6.2 Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. For example:

  • Account information is retained while your account is active
  • Payment records are kept as required by financial regulations
  • Support communications are retained to assist with ongoing or future issues

When personal information is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

As a user of PnirateSwap VPN, you have several rights regarding your personal data, especially under the GDPR and similar privacy laws:

Right to Access

You can request copies of your personal data that we hold.

Right to Rectification

You can ask us to correct inaccurate personal data or complete incomplete data.

Right to Erasure

You can request deletion of your personal data in certain circumstances.

Right to Restriction

You can ask us to restrict the processing of your personal data.

Right to Data Portability

You can request your data in a structured, commonly used format.

Right to Object

You can object to processing based on legitimate interests or direct marketing.

How to Exercise Your Rights

You can exercise your privacy rights by:

  • Emailing us at privacy@pnirateswap.com
  • Contacting our Data Protection Officer at dpo@pnirateswap.com
  • Using the privacy controls in your account dashboard

We will respond to all legitimate requests within one month. If your request is complex, we may need to extend this period but will keep you informed.

8. Cookies and Tracking

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help our site function correctly and provide information about how users interact with our site.

8.2 Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly. These cannot be disabled.
  • Functional Cookies: Enable enhanced functionality and personalization.
  • Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve our service.
  • Marketing Cookies: Track visitors across websites to display relevant advertisements.

8.3 Cookie Control

You can control cookies through:

  • Our cookie consent banner when you first visit the site
  • Your browser settings
  • Tools like Your Online Choices

Please note that blocking some types of cookies may impact your experience of our website.

9. Children's Privacy

The Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@pnirateswap.com, and we will delete such information from our files.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. We will also notify you of material changes via email or through a notice on our website before the changes become effective.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@pnirateswap.com

Data Protection Officer: dpo@pnirateswap.com

Postal Address:

PnirateSwap VPN
Flat 10 Fox Plain
Evansberg
OL12 6RA
United Kingdom

Phone: +442295837472

EU residents also have the right to lodge a complaint with their local data protection authority if they believe we have not complied with applicable data protection laws.

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